Return & Exchange Policy

Return & Exchange Policy

At Modlily, we want you to be completely satisfied with your purchase. If you are not entirely happy with your items, we are here to help with a straightforward return and refund process.

1. Return Window

You have 30 days from the date you receive your item to request a return. Unfortunately, if 30 days have gone by since your delivery, we cannot offer you a refund or exchange.

2. Eligibility & Conditions

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all protective hygienic liners and tags fully attached. Items that show signs of wear, alterations, or washing will not be accepted.

3. Exceptions & Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned if the protective seal or hygienic liner has been removed or broken, unless the product is physically defective upon arrival. Sale items or promotional gift cards are also final sale and non-refundable.

4. How to Initiate a Return

To start a return, please contact our support team at modlilyswimwear@gmail.com with your order number and the reason for the return. Please do not send your purchase back to the manufacturer. Our team will provide you with the appropriate return instructions and the dedicated return address.

5. Refunds Process

Once your return is received and inspected by our fulfillment center, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5-7 business days.