FAQs

Q1: How long does shipping take?

A: Standard shipping typically takes 7-15 business days to arrive after processing, depending on your location. Please note that transit times may vary slightly during holiday seasons or severe weather conditions.

Q2: What is the processing time for an order?

A: Orders are generally processed and prepared for dispatch within 2-5 business days. Once your package leaves our facility, you will automatically receive an update with your tracking information.

Q3: Do you offer international shipping?

A: Yes! We offer standard international shipping services to most countries worldwide. Available destinations and exact shipping options will display during the checkout process.

Q4: How can I track my order?

A: As soon as your order ships, we will send an automated tracking link to the email address provided during checkout. You can use this link to check your delivery status at any time.

Q5: Why is my tracking number not updating?

A: Tracking numbers usually take 2-3 business days after shipment to activate in the carrier's scanning system. If your tracking status remains unchanged for more than 5 business days, please reach out to us.

Q6: What is your return policy?

A: We offer a 30-day return policy for unused, unwashed items in their original packaging. If you would like to initiate a return, please contact our support team at modlilyswimwear@gmail.com for step-by-step instructions.

Q7: How long does it take to process a refund?

A: Once your returned item arrives and is inspected by our facility, we will process your refund back to your original payment method within 5-7 business days.

Q8: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure checkout payment systems supported by our platform interface.

Q9: Is my personal data secure on your website?

A: Absolutely. Our checkout framework operates through a fully secure, SSL-encrypted platform architecture ensuring that your private data and credit card details are completely protected at all times.